According to the company “Contingents Service” providing support for Russian tourists abroad and foreign tourists in Russia, all problems foreign guests come upon on the Russian territory can be divided into the following categories.
      
      1. Problems with quality of services provided by receiving companies: transfer, accommodation, excursions, etc. 15-20% of all problems fall into this category.
      2. 20-25% of tourists apply to the company due to getting into various situations with contingencies.
      3. Around half of foreign tourists encounter problems with impossibility to orientate themselves in an unknown area or to explain themselves.
      4. 10-15% of all applying to the company are looking for reference information.
      
      Source: www.tourprom.ru
      
      Photo: www.theage.com.au